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What to do

In the event of a loss or damage:

  • Take all necessary measures to prevent and avoid further loss or damage to your article/property.

  • Do not dispose of any damaged article/property without the insurance company’s prior approval. The insurance company may require them for inspection and/or to be surrendered for salvage purposes.

  • Lodge a police report immediately if the article/property is lost due to robbery, burglary, theft. This is to be done in the country where the incident occured.

  • Notify the Jewellery Protect team directly. You can call +65 6801 4586 (Mondays to Fridays, at 9.00 am - 5.00 pm, excluding Public Holidays) or email

Customer Service Hotline: (65) 6801 4586

Mondays to Fridays, 9am to 5pm, except Public Holidays

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