FREQUENTLY ASKED

Chubb Travel Pro Enhanced covers the following key areas: Medical Expenses: Reimbursement for overseas medical costs due to injury or illness. Trip Cancellation & Curtailment: Compensation for non-refundable expenses if the trip is cancelled or cut short due to covered events. Baggage Loss or Delay: Coverage for lost, stolen, or delayed baggage. Travel Delay: Compensation for delays caused by specific reasons (e.g., flight issues, weather). Personal Liability: Protection against legal liability for third-party injury or property damage. Emergency Medical Evacuation: Coverage for emergency transportation if necessary due to a medical condition. Travel Inconvenience: Additional coverage for incidents like missed connections, hijackings, or natural disasters. This summary captures the primary areas of coverage provided by the policy.

To file a claim with Chubb Travel Pro Enhanced, follow these steps: Notify Chubb: Report the claim as soon as possible by using the online claims portal. - https://www.chubbtravelinsurance.com.sg/cti/sg-en/home/claim.html Prepare Required Documents: Gather supporting documents such as medical reports, receipts, travel itineraries, proof of trip cancellation, police reports (for theft), or other relevant paperwork. Submit the Claim: Complete the claim form and submit it with all required documents through Chubb’s online portal, via email, or by mail. Claim Processing: Chubb will assess the claim and inform you of the outcome or request additional information if necessary. Make sure to file the claim within the timeframe specified in your policy.

Yes, Chubb Travel Pro Enhanced provides coverage for COVID-19-related issues under certain conditions. This includes: Medical Expenses: Coverage for overseas medical treatment if you contract COVID-19 during your trip. Trip Cancellation or Curtailment: Coverage if your trip is cancelled or cut short due to a positive COVID-19 diagnosis before or during your trip. Emergency Medical Evacuation: If medically necessary due to COVID-19 complications, evacuation is covered. However, coverage may not apply for travel restrictions or government-imposed quarantine measures. Always review the policy wording for specific details and exclusions.

The medical expenses coverage can be found on Page 2, Section 4 – Overseas Medical Expenses of the policy wording document. This section covers medical expenses incurred overseas due to accidents or illnesses, including hospital confinement, surgery, and emergency medical evacuation.

Yes, if you were treated by a doctor or dentist while traveling, you can continue your medical or dental treatment in Singapore for up to 31 days after returning. The insurance will reimburse the costs up to the limit specified in your policy, based on the plan you selected.

If you didn’t see a doctor, dentist, or alternative medical provider while traveling, you can still seek treatment within 24 hours of returning to Singapore. The insurance will reimburse medical, dental, or alternative medical expenses incurred within that 24-hour period, up to the maximum amount specified in your plan.

Keep Your Travel Documents: Hold onto your flight bookings, boarding passes, and other travel documents until you're back in Singapore. These are important for claims related to trip interruptions or delays. Save Receipts: Keep receipts for any extra expenses, like buying clothes or toiletries if your luggage is delayed, or for medical treatments. You'll need them for reimbursement claims. Get Official Reports: For incidents like flight delays or cancellations, always ask the airline or relevant authority for a report on official letterhead or with a stamp, explaining what happened. Track Lost Luggage: If your luggage is delayed, note when it was found and delivered. Ask the airline or courier for written proof to back up your claim. Collect Medical Reports: If you need medical treatment while traveling, make sure to get a report or diagnosis from the doctor or hospital. This will be required for medical claims. Document Damaged Items: If any of your belongings are damaged, take photos as proof. This will help support your claim for compensation.

Yes. Under the Automatic Policy Extension, coverage is automatically extended for up to 7 days if your return trip is delayed due to bad weather, such as a typhoon. For example, if you were scheduled to return to Singapore on 01 Sep 2024, but the trip was delayed due to the typhoon, your coverage would be extended from 01 Sep 2024 to 07 Sep 2024, ensuring you remain protected during the delay.

Coverage for lost or delayed baggage can be found on Page 27, Section 29 – Loss Or Damage Of Personal Property And Baggage and Page 28, Section 31 – Baggage Delay of the policy wording document. For lost baggage, the policy provides compensation for the loss or damage of personal property and baggage, subject to certain limits. For delayed baggage exceeding six hours, the policy allows reimbursement for essential purchases.

Travel delay compensation is found on Page 26, Section 26 – Travel Delay of the policy wording document. This section outlines the benefits provided for delays exceeding six consecutive hours during the journey, with payment subject to the specified limits based on the chosen plan.

An "Insured Person" is someone named in the Certificate of Insurance who meets the eligibility requirements and whose premium has been paid or agreed to be paid. Here’s how it applies for different plans:

A "Family Member" includes the following relatives: Your partner (spouse) Your dependent children Your parents and parents-in-law Your grandparents and grandparents-in-law Your great-grandparents and great-grandparents-in-law Your grandchildren Your siblings (brothers and sisters) Your brothers-in-law and sisters-in-law Your nieces and nephews

For a Single Trip Policy with a "Family" Plan, the insured people include: Up to 2 adults (they don't need to be related). Any number of children, grandchildren, nieces, nephews, or cousins who are Singapore residents, aged 45 days to 18 years (or up to 23 years if they are full-time students). All children, grandchildren, nieces, nephews, or cousins must travel with at least one adult. Everyone under the Family Plan must travel together on the same trip.

For an Annual Multi-Trip Policy with a "Family" Plan, the family includes: You (the insured), Your partner (spouse), and Your children. Children under 12 years old must travel with at least one adult on any trip.

Coverage for extreme sports or adventurous activities can be found on Page 11, Section 5 of the policy wording. It details the exclusions for various extreme sports and sporting activities.