Premier Client Solutions Claims

What to do

In the event of a loss:

  • Take all necessary measures to prevent and avoid further loss or damage to your article / property.

  • Do not dispose of any damaged article/property without insurer's prior approval. Insurer may require them for inspection and/or to be surrendered for salvage purposes.

  • Lodge a police report immediately if the article/property is lost and/or damaged due to robbery, burglary, theft or a malicious act.

  • For cases involving bodily injury or damage to article/property of a Third Party, do not make any admissions, offers, settlements, promises or payment, or conduct any negotiations, without insurer's prior written consent. Note down the particulars of the Third Party with details of the nature and extent of the Third Party’s claim. These should be provided to insurer promptly so they can take over conduct of the claim.

  • For loss to building, or additions and alterations which requires immediate emergency assistance, please call 24-hour Premier Hotline at 6419 3099 for Emergency Assistance.